Cancellation Policy

COMPANY INFORMATION

This agreement sets out the booking terms and conditions pertaining to the website available at http://ndizastlucia.co.za (“Ndiza Lodge and Cabanas” or “this website”).

ACCEPTANCE OF THIS AGREEMENT

This agreement is valid, binding and enforceable against all persons who access this website or any part thereof. Please read this agreement carefully as by using this website you will be taken to have agreed to be bound by it. If you do not agree to be bound by the provisions of this agreement, you must leave the website immediately as further use will automatically bind you to this agreement notwithstanding any disagreements by you to the terms of this policy.

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

Ndiza Lodge and Cabanas is a privately owned, 4 star luxury lodge in the South African tourism industry.

DELIVERY POLICY

Subject to receipt of payment, requests for accommodation will be processed within a reasonable time frame of receipt thereof and confirmed by way of an email to you containing a booking ID.

CANCELLATION AND REFUNDS POLICY

Cancellations prior to arrival:
28 days prior to arrival – 7% of deposit for an admin fee will be withheld.
27 – 15 days before arrival – 70% of the full amount of the stay is payable.
14 – 11 days before arrival – 90% of the full amount of the stay is payable.
10 days or less before arrival – total amount of stay is payable.
All refunds will be charged at 7% admin fee.

This policy shall be viewable by you during the reservation process, and is legally binding.

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa or MasterCard credit cards or direct bank deposits.

CREDIT CARD ACQUIRING AND SECURITY

As otherwise provided for in this policy, the rules, processes and procedures of NightsBridge and the relevant paying bank, clearing bank and card association shall apply to all payments and transactions concluded on this website and your rights and obligations in respect of payments due to or by you shall be governed accordingly. We take all possible measures to ensure that payment with a credit card on ndizastlucia.co.za is secure. The primary measures taken to ensure this security are as follows:

Credit card transactions will be acquired for Ndiza Lodge and Cabanas via NightsBridge.

We do not store any credit card details on our system. Payments are done via NightsBridge’s secure servers. For more detail on NightsBridge refer to http://site.nightsbridge.com/payment-systems/.

Ndiza Lodge and Cabanas and NightsBridge use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3). No credit card details will ever be sent via unsecure methods such as email.

In the event that you suffer loss, damage or liability notwithstanding Ndiza Lodge and Cabanas adhering to the above primary measures, you hereby indemnify and hold Ndiza Lodge and Cabanas harmless for any loss, damage or liability of whatsoever nature arising from payments and transactions concluded on this website.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Ndiza Lodge and Cabanas chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, as 153 Hornbill Street, St Lucia, KwaZulu-Natal, South Africa, 3936.

CHANGES TO CANCELLATION POLICY

Ndiza Lodge and Cabanas reserves the right, in its sole discretion, to vary this agreement or any part thereof at any time without prior notice or justification. It is your responsibility to check our website periodically for changes. You are encouraged to review this agreement at the inception of each session, as you will be deemed to have accepted any such changes (which shall come into effect once posted on this website) if you continue to use this website after they have been posted.

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